FAQs
What are your shipping options and costs?
Flat-rate $19.95 shipping on most small orders. Free shipping on orders over $299. Dispatched within 7 business days via Australia Post/StarTrack; transit times vary.
Can I pay for faster shipping?
Yes. Bisley Direct shipping is available: $49.95 for small orders, and $19.95 after $500. Not available to PO Boxes or Parcel Lockers.
Do you ship to PO Boxes?
No — we only deliver to physical street addresses via Australia Post or StarTrack.
Can I return or exchange items?
Yes! Return faulty items or unworn garments with tags within 7 days of delivery via our Returns portal. Discontinued items cannot be returned.
What costs are involved in returns?
- Faulty items: we cover return shipping and provide a label.
- Change-of-mind returns: you pay return postage plus a $10 restocking fee.
Do you offer store credit on returns and exchanges?
Yes, we encourage store credit and are offering an extra $10 of store credit to those who choose it.
This store credit works just like a gift voucher and can be used at checkout to pay for your next order.
When will I get my refund?
Refunds (minus any restocking fee) will be processed within 5 business days after inspection. Bank processing times may vary.
What if my order arrives damaged or incorrect?
Inspect items upon delivery. If they’re damaged or wrong, contact us immediately—we’ll arrange a replacement or refund.
How long until I receive my order?
- Dispatch: within 7 business days
- Delivery: metro ~1–2 days; remote may take longer
Can I split shipping addresses?
Online orders ship to one address only. To ship to multiple addresses, please place separate orders or contact us (extra fees may apply).
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and gift cards.
How do I contact customer support?
- Use the form on our Contact Us page
- Call us on 1300 330 291
We’re happy to help!
